Stay alert: there has been an increase in phishing emails and fraudulent phone calls and SMS. Scammers are using bogus SMS that encourage people to click links to fraudulent websites and conduct transactions where they are tricked into disclosing credit card and other personal information.

We urge customers to keep scammers at bay by remaining alert to these messages. Here are some tips to help you detect them:

1. No communications from The Point will require members to provide sensitive personal information such as passwords or credit card details
2. The Point website’s official domain name is www.thepoint.com.hk. Please verify the domain names of websites when you browse them and do not provide personal information and credit card details through any suspicious link
3. Be vigilant if message contains phrases such as “illegal use” , “The Point bonus points expire today” or “reset password immediately”
4. If you wish to perform a transaction, please make sure to log into The Point mobile app

Please update your password regularly to ensure your account security. If you suspect your sensitive information such as account login details and passwords has been accidentally leaked, or that your account has been hacked, please change the password immediately to ensure account security.

If you have received any suspicious message, please email thepoint@shkp.com.